Get to Know Your Customers Day

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Don’t just talk business with your clients and customers - get to know them! What do they like? What do they not like? Where they are from? What are their hobbies? Knowing your clients will foster a stronger personal connection with them. Let them know you appreciate their business by investing in the relationship - send them things they would appreciate. And you don't have to blow the budget either - it could be a link to an article they might like, your favorite book or a thoughtful holiday gift. People remember not just what you say, but how you make them feel. There’s nothing better than feeling appreciated. I’m pictured here with my client, Pamela Glatt.

Elizabeth Koraca